E-commerce Manager

Job Description

We are on the lookout for a motivated E-commerce Manager to oversee our online sales strategy and operations in Durban. The ideal candidate will have a solid understanding of e-commerce platforms, managing customer relationships, and optimizing product offerings to enhance user experience. You'll be responsible for ensuring that our online presence meets business objectives and drives profitability.

Responsibilities

• Lead the creation, development, and implementation of e-commerce strategies.
• Monitor ongoing performance metrics while recommending adjustments as needed.
• Coordinate with web developers for e-commerce website enhancements.
• Engage in cross-functional collaboration with sales and marketing for cohesive strategy.
• Address and resolve customer issues and concerns in a timely manner.
• Manage budgets related to online marketing efforts and e-commerce operations.
• Keep abreast of trends in the e-commerce industry and suggest new initiatives.
• Report regularly to senior management on the progress and performance of e-commerce efforts.

Requirements

Education

• Bachelor's degree in Business, Marketing, or a related field
• Master's degree preferred

Experience

• 5+ years of experience in e-commerce or digital marketing

Technical Skills

• Data Analysis Tools
• Digital Marketing

Soft Skills

• Leadership Skills
• Customer Focus

Languages

• English: Fluent

Advantageous

• Familiarity with analytics tools like Google Analytics and SEMrush: Experience using analytics tools for tracking website performance.
• Strong project management skills: Ability to manage multiple projects and deadlines effectively.

Benefits

• Comprehensive health benefits
• Profit sharing opportunities
• Remote working options available
• Continuous learning and development programs

Company Culture

• Growth Mindset: We believe in continuous improvement and the personal growth of our staff.
• Respect: Mutual respect is a cornerstone of our organizational culture.
• Customer-Centricity: We are driven by our customers’ needs and strive to exceed their expectations.