Hospitality Manager

Job Description

Join our dynamic team in Durban as a Hospitality Manager, where you'll lead operations in a fast-paced environment. The successful candidate will have strong leadership skills and a passion for guest service, ensuring our guests have a memorable experience.

Responsibilities

• Direct the day-to-day operations, ensuring a seamless guest experience.
• Train and develop staff in hospitality best practices.
• Create and manage budgets, forecasting both revenue and expenses.
• Implement innovative service strategies to boost guest satisfaction.
• Handle guest complaints and feedback professionally.
• Maintain high standards of cleanliness and organization.
• Organize and coordinate events catering to various clientele.
• Analyze market trends to adjust services accordingly.

Requirements

Education

• Diploma in Hospitality Management
• Bachelor's degree preferred

Experience

• 5+ years in a managerial role within hospitality

Technical Skills

• Customer Service Excellence
• Event Planning

Soft Skills

• Time Management
• Conflict Resolution

Certifications

• Hospitality Industry Certification
• ServSafe Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Knowledge of local tourism trends: Familiarity with attractions and events that drive local tourism.
• Fluent in additional languages: Ability to communicate in more languages is a plus.

Benefits

• Comprehensive health and wellness programs
• Opportunity for career growth and development
• Flexible work schedule
• Staff meals provided during shifts

Company Culture

• Sustainability: We are committed to sustainable practices in all aspects of our operations.
• Diversity and Inclusion: We celebrate diversity and inclusiveness within our teams.
• Professional Growth: We encourage continuous learning and development opportunities for our staff.