Hospitality Manager

Job Description

Join our dynamic team as a Hospitality Manager in Johannesburg! You will play a key role in managing hotel operations, leading a diverse team, and delivering exceptional guest services. If you have a strong background in hospitality management and a knack for leadership, we want to hear from you!

Responsibilities

• Direct all hotel operations and manage staff effectively.
• Monitor guest satisfaction metrics and improve service quality.
• Create budgets and sales forecasts to drive profitability.
• Implement training programs for staff and conduct performance reviews.
• Foster a positive work environment that encourages teamwork.
• Communicate regularly with senior management about hotel performance.
• Develop relationships with travel agencies and corporate accounts.
• Conduct market research and competitor analysis to stay ahead.
• Ensure effective marketing strategies are in place and executed.
• Handle financial reporting and invoicing.

Requirements

Education

• Bachelor's degree in Business Management or closely aligned field
• Master's degree is preferred

Experience

• Minimum of 5 years in a managerial role within hospitality

Technical Skills

• Operational Management
• Event Planning

Soft Skills

• Interpersonal Skills
• Negotiation Skills

Certifications

• Hospitality Management Certification
• Project Management Professional (PMP)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Bilingual in English and Afrikaans: Ability to communicate effectively with a diverse clientele.
• Experience with hotel software systems: Proficiency in property management and booking systems.

Benefits

• Comprehensive medical aid and wellness programs
• Performance-based bonuses and incentives
• Paid leave and vacation days
• Team-building activities and events

Company Culture

• Guest-Centric Focus: Our team is dedicated to ensuring guest satisfaction through exceptional service and hospitality.
• Empowerment: We empower our employees to make decisions that enhance the guest experience and foster innovation.
• Work-Life Balance: We prioritize a healthy work-life balance for our employees, allowing for flexibility and personal time.