Customer Support Agent

Johannesburg FULL TIME R12,500 - R16,667 / Month
(R150,000 - R200,000 / Year)

Job Description

We're on the lookout for a motivated and enthusiastic Customer Support Agent to join our team in Johannesburg. If you have a passion for resolving customer queries and enhancing customer satisfaction, you could be a perfect fit. As part of our team, you'll play a vital role in our mission to provide exceptional service that keeps our customers coming back.

Responsibilities

  • Act as the primary contact for customer inquiries and issues
  • Provide timely responses to customer questions
  • Escalate complex issues to the appropriate departments
  • Follow up on customer interactions to ensure satisfaction
  • Collaborate closely with other departments to resolve customer issues
  • Provide insights to management on customer trends and service improvements

Requirements

Education
  • Matric/Grade 12
  • Diploma in Customer Service or Business Administration is an advantage
Experience
  • 3+ years of experience in a similar role
Technical Skills
  • CRM Systems
  • Data Entry
Soft Skills
  • Adaptability
  • Teamwork

Advantageous

  • Bilingual in English and Afrikaans or Zulu: Ability to converse fluently in more than one official language increases customer reach.
  • Experience with customer feedback tools: Familiarity with platforms that gather customer feedback.

Benefits

  • Comprehensive health and dental coverage
  • Annual bonus based on performance
  • Regular team-building and social events
  • Employee discounts on products and services

Company Culture

  • Continuous Improvement: We thrive on feedback and are constantly looking for ways to improve our service and processes.
  • Innovation: Innovation is encouraged; we welcome new ideas that can enhance our customer support experience.
  • Work-Life Balance: We believe in a healthy work-life balance for our staff and promote flexible working arrangements.
Status: Closed