Customer Service Representative

Job Description

We are seeking a Customer Service Representative to join our vibrant Durban team. As the first point of contact, you'll help resolve customer queries and ensure satisfaction. This role is perfect for individuals who are passionate about helping others and have strong communication skills.

Responsibilities

• Manage incoming calls and customer inquiries professionally.
• Provide timely and accurate responses to customer queries.
• Utilize CRM tools to document and track customer interactions.
• Identify opportunities to improve customer experience.
• Support colleagues in handling difficult customer scenarios.
• Assist with product knowledge training for team members.
• Compile reports on customer feedback for management review.
• Participate in team meetings to discuss service improvements.

Requirements

Education

• High school diploma or equivalent is required
• Degree in Customer Service Management is a bonus

Experience

• 2+ years in a customer service role

Technical Skills

• Zendesk
• Internet and Software Applications

Soft Skills

• Empathy
• Teamwork

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Bilingual proficiency: Fluent in English and another language, enhancing communication with diverse clients.
• Familiarity with e-commerce platforms: Experience in supporting customers in online shopping environments.

Benefits

• Comprehensive medical aid
• Yearly bonuses based on performance
• Friendly work environment
• Remote work flexibility when needed

Company Culture

• Inclusivity: We celebrate diversity and encourage an inclusive environment for all employees.
• Innovation: We foster an environment where innovative thinking is encouraged.
• Work-Life Balance: We value our employees' well-being, promoting a healthy work-life balance.