IT Support Technician

Job Description

We are on the lookout for an adept IT Support Technician to assist our users in East London. This role will involve troubleshooting software and hardware issues, managing user accounts, and ensuring the smooth operation of our IT infrastructure. If you possess exceptional problem-solving skills and a passion for technology, we want to hear from you!

Responsibilities

• Perform diagnostics and troubleshooting for hardware and software malfunctions.
• Coordinate with third-party vendors for equipment repairs and services.
• Maintain an inventory of IT equipment and supplies.
• Assist in implementing IT policies and procedures.
• Provide support for software installations and updates.
• Work collaboratively with the IT team to improve support processes.

Requirements

Education

• Diploma in Computer Science or related field
• Bachelor's degree in a relevant field is an advantage

Experience

• 2+ years of experience in a tech support role

Technical Skills

• Linux
• Diagnostic Tools

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation Certificate
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity principles: Understanding of basic cybersecurity practices and protocols.
• Familiarity with remote support tools: Experience using tools for remote desktop support.

Benefits

• Comprehensive health insurance for employees
• Paid time off and holiday leave
• Retirement savings plan with company matching
• Employee development programs and training

Company Culture

• Growth Mindset: We foster a culture of continuous learning and professional growth.
• Accountability: We take ownership of our work and strive for excellence in all we do.
• Community Engagement: Our commitment to community involvement and social responsibility is paramount.