Medical Receptionist

Job Description

We are looking for an enthusiastic Medical Receptionist to be part of our esteemed healthcare team in Port Elizabeth. Your responsibilities will include greeting patients, responding to inquiries, maintaining patient records, and supporting healthcare providers with administrative tasks. Strong interpersonal skills and the ability to multitask are essential for success in this role.

Responsibilities

• Assist patients with check-in and check-out processes.
• Answer queries and provide comprehensive service to patients.
• Organize and schedule appointments based on provider availability.
• Maintain a clean and functional front desk workspace.
• Document patient interactions and any relevant details.
• Coordinate with finance for payment collection and processing.
• Ensure that all patient communications are handled with confidentiality.
• Act as a liaison between patients and medical staff.
• Report any issues or patient feedback to the Office Manager.
• Prepare daily reports on patient visits and activities.

Requirements

Education

• High School Diploma
• Qualification in Medical Administration or Reception highly preferred

Experience

• 2-3 years of experience in a healthcare reception role

Technical Skills

• Electronic Medical Records (EMR) proficiency
• Data Entry Skills

Soft Skills

• Attention to Detail
• Organizational Skills

Languages

• English: Fluent

Advantageous

• Previous experience in a hospital setting: Familiarity with hospital protocols and procedures is beneficial.
• Customer service training: Prior training in customer service can enhance patient interactions.

Benefits

• Comprehensive health coverage
• Retirement savings plan
• Flexible working hours
• Continuous education opportunities

Company Culture

• Inclusivity and Respect: We value diversity and strive to create a workplace where everyone is treated with respect.
• Continuous Improvement: Encouraging ongoing learning and professional development among our staff.
• Community Engagement: Actively involved in community initiatives to promote health and well-being.