Customer Service Representative

Job Description

We are seeking a Customer Service Representative to join our dedicated team in Port Elizabeth. The successful candidate will be responsible for providing outstanding support to our customers, resolving inquiries, and ensuring a positive customer experience. This role requires excellent communication skills and a passion for helping others.

Responsibilities

• Engage with customers to understand their needs and provide tailored assistance.
• Follow up with customers to ensure their issues are resolved satisfactorily.
• Stay updated on service changes and company policies to provide accurate information.
• Contribute to team efforts by sharing insights and best practices.
• Work towards achieving personal and team performance targets.

Requirements

Education

• Matric certificate or equivalent
• Diploma in Customer Care or related field is preferred

Experience

• 2+ years of experience in customer service or support roles

Technical Skills

• Experience with Zendesk or similar platforms
• Data Entry and Management

Soft Skills

• Empathy
• Teamwork

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Bilingual capabilities (English and Afrikaans): Ability to communicate effectively in both English and Afrikaans.
• Experience with remote customer support tools: Understanding of tools used for remote customer assistance.

Benefits

• Comprehensive medical and dental insurance
• Performance bonuses based on targets
• Training and development opportunities
• Work from home options available
• Employee discounts on services

Company Culture

• Team Collaboration: We believe in teamwork and collaboration for achieving the best results.
• Diversity and Inclusion: Our workplace values diversity and promotes an inclusive culture.
• Work-Life Balance: We promote a healthy work-life balance for all our employees.