Computer User Support Specialist

Job Description

We are on the lookout for a Computer User Support Specialist to provide top-notch technical assistance and support to our clientele. This role emphasizes strong communication skills and the ability to thrive in a fast-paced environment. You will be the first line of contact for technical inquiries and troubleshooting.

Responsibilities

• Provide technical support for a wide range of applications and devices.
• Assist in the integration of new technology solutions into the existing infrastructure.
• Conduct follow-up calls with customers to ensure issues have been resolved satisfactorily.
• Assist in developing training materials for customer self-service support.
• Prioritize and manage multiple support requests effectively.
• Contribute to overall team performance and customer satisfaction metrics.

Requirements

Education

• Matric Certificate or equivalent
• Diploma or Degree in IT or a related field is preferred

Experience

• At least 2 years in a tech support role or equivalent experience

Technical Skills

• Networking tools and protocols
• VOIP systems

Soft Skills

• Analytical thinking
• Team player

Certifications

• Microsoft Certified: Modern Desktop Administrator Associate
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with VOIP systems: Familiarity with VOIP systems and protocols to assist users effectively.
• Knowledge of IT Helpdesk Operations: Experience or understanding of IT helpdesk operations and best practices.

Benefits

• Comprehensive health insurance
• Retirement savings plan with employer contribution
• Flexible working hours
• Employee assistance programs

Company Culture

• Innovation Driven: We encourage innovative solutions and creative thinking among our staff.
• Customer-Centric Approach: Our primary focus is on delivering exceptional service and value to our customers.
• Work-Life Balance: Promoting a healthy work-life balance for all employees is important to us.