Customer Support Agent

Job Description

Join our team as a Customer Support Agent, where you'll play a vital role in customer engagement. You will manage customer calls and emails, troubleshoot issues, and provide product knowledge. Your expertise and empathy will contribute to our mission of delivering outstanding service.

Responsibilities

• Provide product information and assistance to clients to ensure a positive experience.
• Stay updated with product knowledge and industry trends.
• Create reports on customer feedback and service improvements.
• Participate in team meetings to share insights and strategies.
• Utilize customer service software efficiently to track interactions.
• Work towards achieving individual and team performance goals.
• Assist in the development of customer service policies and procedures.

Requirements

Education

• High School diploma or equivalent
• Degree in Business Management or related field is preferred

Experience

• 3+ years of experience in a call center or customer support role

Technical Skills

• Experience with Zendesk or similar software
• Typing skills

Soft Skills

• Empathy
• Teamwork

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Knowledge of technical troubleshooting: Understanding of basic technical issues related to hardware and software.
• Experience with remote support tools: Familiar with tools that facilitate remote assistance to customers.

Benefits

• Comprehensive medical aid
• Retirement fund contributions
• Staff discounts on products
• Flexible working hours

Company Culture

• Customer-Centric: We put our customers at the heart of everything we do.
• Innovation: We encourage innovative thinking and new ideas to drive service improvement.
• Work-Life Balance: We promote a healthy work-life balance for our employees.