Social and Community Service Manager

Job Description

As the Social and Community Service Manager, you will oversee the counselling services provided by our skilled team. Your role involves ensuring high-quality client service and promoting professional standards.

Responsibilities

• Lead the counselling team, promoting a culture of excellence and professionalism.
• Design and implement effective counselling strategies and initiatives.
• Monitor and assess the quality of counselling services to ensure high standards.
• Engage with community stakeholders to raise awareness of services.
• Implement best practices in counseling and mental health care.
• Collect and analyze data to inform program improvements.
• Facilitate workshops and training sessions for staff development.
• Ensure that counselling practices are culturally sensitive and responsive.
• Review and approve documentation for compliance and reporting.
• Manage budgetary aspects of counselling programs.

Requirements

Education

• Bachelor's degree in Social Work or a related field
• Master's degree in Social Work or Counseling is preferred

Experience

• 5+ years in community service management, with experience in mental health

Technical Skills

• Program development
• Data analysis

Soft Skills

• Teamwork
• Conflict resolution

Languages

• English: Fluent

Advantageous

• Familiarity with teletherapy practices: Knowledge and experience in providing virtual counselling services.
• Experience in grant writing: Ability to identify funding sources and write successful grants.

Benefits

• Competitive salary and benefits package
• Annual leave and public holidays
• Supportive work culture focused on employee well-being
• Performance bonuses based on individual contributions

Company Culture

• Inclusivity: Our workplace is inclusive and values diverse perspectives.
• Professional Growth: We support our employees in their professional journeys with ongoing training.
• Respectful Environment: We foster a respectful and caring workplace for all employees.