Customer Service Representative in Durban

Job Description

Join us as a Customer Service Representative in Durban where your primary responsibility will be to interact with customers and provide support on their inquiries. You'll be a vital contributor to our mission of ensuring customer satisfaction and loyalty through excellent service.

Responsibilities

• Provide exceptional customer service across all platforms.
• Follow up on customer inquiries to ensure satisfaction.
• Work with other departments to resolve complex customer issues.
• Engage in problem-solving to enhance customer experience.
• Strive to meet individual and team performance metrics.

Requirements

Education

• Matric or equivalent qualification
• Degree in Business or related field preferred

Experience

• 2+ years of experience in customer service roles

Technical Skills

• Microsoft Office Suite
• CRM Software

Soft Skills

• Excellent Communication
• Empathy
• Problem-Solving

Certifications

• Customer Service Certificate

Languages

• English: Fluent
• Zulu: Fluent

Advantageous

• Experience in a call center environment: Familiarity with handling high volumes of customer calls and inquiries.
• Knowledge of service industry practices: Understanding of customer service best practices and standards.

Benefits

• Competitive salary and performance bonuses
• Health and wellness benefits
• Opportunities for career advancement
• Supportive and friendly work environment

Company Culture

• Team-Oriented: Our team works collaboratively to ensure excellent service delivery.
• Customer-Focused: We put our customers at the heart of everything we do.
• Continuous Improvement: We encourage feedback and are always looking to enhance our services.