IT Support Specialist

Job Description

Join us as an IT Support Specialist in Durban, where you will play a crucial role in ensuring the effectiveness of IT operations. You will deliver top-notch technical support to clients, manage IT equipment, and contribute to continuous improvement in our IT services, making your mark in a vibrant company.

Responsibilities

• Respond to help desk tickets and provide timely solutions.
• Set up new user workstations and ensure proper functionality.
• Perform routine maintenance on software and hardware.
• Maintain backup and disaster recovery plans.
• Assist in the evaluation and implementation of new IT technologies.
• Document IT procedures and update user manuals.
• Work with vendors for hardware and software support.
• Support remote users and manage access to resources.

Requirements

Education

• Diploma or Degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or related field

Technical Skills

• Windows OS
• Networking
• Office 365
• Remote Support Tools

Soft Skills

• Communication
• Customer Service
• Problem Solving

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Knowledge of voice over IP installation and troubleshooting.
• Familiarity with cybersecurity practices: Understanding of basic cybersecurity principles and practices.

Benefits

• Competitive salary and performance bonuses.
• Health and wellness benefits.
• Opportunities for professional development.
• Flexible work environment.

Company Culture

• Innovative Environment: We encourage creative thinking and innovative solutions.
• Team-Oriented Culture: Our team collaborates to achieve common goals and support each other.
• Diversity and Inclusion: We value diversity and aim to create an inclusive workplace.