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Customer Support

Customer Support Representative

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Job Description
We are currently looking for a passionate Customer Support Representative to join our Johannesburg team. In this role, you will be the first point of contact for our customers, assisting them with inquiries and resolving issues to enhance their experience with our products and services.

Category: Customer Service and Support - Customer Support
Full-time
  • R120,000 - R180,000 / Year
  • R10000 - R15000 / Month

Closing Date: 2025-02-04
Location: Johannesburg
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Job Responsibilities
  • Provide exceptional customer service by responding to inquiries promptly.
  • Resolve issues effectively using problem-solving skills.
  • Track and manage customer interactions using support ticketing systems.
  • Provide feedback to management on recurring issues or customer trends.
  • Assist in product testing and provide insights for improvements.
  • Ensure compliance with company policies and procedures during customer interactions.
Job Requirements
  • Matriculation Certificate or equivalent
  • Relevant tertiary qualification would be advantageous
  • Excellent communication skills Ability to articulate solutions clearly to customers.
  • Proficient in MS Office and CRM software Experience using software tools for customer management.
  • Empathy Skill in understanding and addressing customer emotions.
  • Time management Ability to prioritize tasks effectively.
  • English (Fluent)
  • Afrikaans (Conversational)
Advantageous
  • Previous experience in technical support: Experience resolving technical issues faced by customers.
  • Bilingual capabilities preferred: Ability to communicate effectively in multiple languages.
Benefits
  • Comprehensive health insurance package
  • Retirement benefits with company contribution
  • Flexible working hours
  • Employee discounts on products and services
Company Culture
  • Customer-Centric Mindset: We are committed to putting our customers at the heart of everything we do, ensuring their needs are our priority.
  • Work-Life Balance: We promote a healthy work-life balance, understanding the importance of personal well-being.
  • Innovation: We value creativity and encourage our team to propose innovative solutions to enhance our services.
How to Apply
  • Once you have logged in and completed your profile, simply click "Apply Now" to add your application for the Customer Support Representative position and share your profile with the recruiter.
Apply Now
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As a Customer Support Representative, you will be the first point of contact for our clients. Your role will be to assist with inquiries, resolve issues, and provide guidance on our products and services. This is a fantastic opportunity to develop your skills in customer relations and make a positive impact on our client's experiences.

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As a Customer Success Manager, you will play a crucial role in driving customer satisfaction and retention. Your primary focus will be to understand customer needs, provide exceptional support, and ensure they derive maximum value from our products and services.

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Are you passionate about helping others? As a Customer Support Specialist, you will assist our clients with their queries and ensure they have a seamless experience with our technology products and services.

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