Customer Support Representative

Job Description

As a Customer Support Representative, you will be the first point of contact for our clients. Your role will be to assist with inquiries, resolve issues, and provide guidance on our products and services. This is a fantastic opportunity to develop your skills in customer relations and make a positive impact on our client's experiences.

Responsibilities

• Deliver high-quality support to our customers.
• Proactively identify service improvements and customer needs.
• Work closely with other departments to resolve customer complaints.
• Train and mentor new team members.
• Prepare reports on customer feedback and service metrics.
• Assist in managing customer escalation situations.

Requirements

Education

• Matric certification (Grade 12)
• Diploma in customer service or business management is a plus

Experience

• 2+ years in a customer support role

Technical Skills

• Familiarity with help desk software
• Proficient in data entry skills

Soft Skills

• Empathy
• Adaptability

Languages

• English: Fluent
• Sesotho: Conversational

Advantageous

• Fluency in multiple languages: Additional language skills enhance communication capabilities.
• Proven track record of customer satisfaction: Demonstrated ability to achieve high customer satisfaction ratings.

Benefits

• Attractive remuneration package
• Health and wellness programs
• Additional leave days for exceptional performance
• Access to training and development resources

Company Culture

• Diversity and Inclusion: We celebrate diversity and promote an inclusive workplace.
• Customer-Centric Approach: Our priority is to serve our customers and exceed their expectations.
• Work-Life Balance: We value your well-being and strive for a healthy work-life balance.