Customer Service Representative

Job Description

We are seeking a Customer Service Representative for our East London office to provide outstanding support to our customers. You will be the face of our company, responding to inquiries and resolving issues promptly. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you!

Responsibilities

• Interact confidently with customers to provide top-notch service.
• Educate customers on product features and benefits.
• Record transaction details and customer interactions accurately.
• Suggest improvements to enhance the customer experience.
• Participate in team meetings to discuss challenges and solutions.
• Carry out ad-hoc administrative duties as required.

Requirements

Education

• Matric or equivalent qualification
• Degree in Business Administration or related field is preferred

Experience

• 3+ years of experience in a customer-facing role

Technical Skills

• Proficient in using CRM systems
• Knowledge of product offerings in the tech industry

Soft Skills

• Adaptability
• Teamwork

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Experience with conflict resolution: Ability to de-escalate customer issues and maintain satisfaction.
• Training in customer service best practices: Knowledge of strategies for exceptional customer interaction.

Benefits

• Comprehensive health insurance
• Paid time off and sick leave
• Access to wellness programs
• Flexible working hours

Company Culture

• Focus on Wellbeing: We prioritize the mental and physical wellbeing of our team members.
• Team Spirit: Collaboration and teamwork are at the core of our culture.
• Open Communication: We promote open dialogue between all levels of staff.