Customer Service Representative

Job Description

We seek a Customer Service Representative to assist our customers with their inquiries and ensure a high level of satisfaction. Your role will be vital in maintaining our excellent reputation in the industry.

Responsibilities

• Assist customers with product information and technical support.
• Document customer feedback and relay it to the management team.
• Participate in training sessions to enhance product knowledge.
• Support customer retention strategies by encouraging repeat business.
• Assist with administrative tasks as needed.

Requirements

Education

• Matric/Grade 12
• Diploma in Customer Service or equivalent is advantageous

Experience

• Minimum 2 years of experience in customer service

Technical Skills

• Conflict resolution skills
• IT skills

Soft Skills

• Adaptability
• Patience

Advantageous

• Previous experience in a call center setting: Experience in a fast-paced call center environment is preferred.
• Knowledge of retail industry: Familiarity with the retail sector can be beneficial.