IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician where you'll be the first point of contact for IT-related inquiries. Your role will include diagnosing and fixing issues, managing our helpdesk system, and maintaining IT equipment to keep our system running efficiently.

Responsibilities

• Provide first-line support for hardware and software issues.
• Troubleshoot and resolve technical issues for users promptly.
• Maintain and monitor network systems and servers.
• Install and configure computer systems for staff.
• Assist with data backup and recovery solutions.
• Ensure the security of the organization's IT infrastructure.
• Document issues and resolutions in the helpdesk system.
• Train users on new technologies and processes.
• Participate in IT projects as needed.
• Manage user accounts and permissions.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree is a plus

Experience

• 2+ years of experience in IT support or technical assistance

Technical Skills

• Windows and Linux OS
• Networking Basics
• Helpdesk Software (e.g., Jira, Zendesk)

Soft Skills

• Communication
• Customer Service

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Active Directory: Knowledge of managing user accounts and permissions in Active Directory.
• Familiarity with ITIL practices: Understanding of IT service management best practices.

Benefits

• Competitive salary package
• Health and wellness benefits
• Continuous professional development opportunities
• A supportive work environment with a friendly team

Company Culture

• Team Spirit: We have a collaborative team culture where everyone's input is valued.
• Innovation Focus: We encourage creative solutions and innovative thinking to tackle challenges.
• Growth-Oriented: We support our staff's career growth and learning through training programs.