Hospitality Manager

Job Description

We are seeking an experienced Hospitality Manager to oversee daily operations at our stunning beachfront hotel in Durban. The ideal candidate will possess strong leadership skills and a passion for guest satisfaction, ensuring an unforgettable experience for all visitors.

Responsibilities

• Drive operational excellence through effective management.
• Ensure all hotel departments work collaboratively for guest satisfaction.
• Manage financial budgets to achieve profitability targets.
• Inspect hotel facilities to maintain high cleanliness standards.
• Train and develop staff to uphold the hotel brand.
• Resolve guest issues swiftly and professionally.
• Support marketing initiatives to boost sales.
• Conduct regular staff meetings to foster communication.
• Ensure adherence to safety and health protocols.
• Assist in strategic planning to improve guest experience.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Certification in Hotel Management is preferred

Experience

• 5 years of managerial experience in a hospitality setting

Technical Skills

• Operational Management
• Sales and Marketing

Soft Skills

• Time Management
• Adaptability

Certifications

• Food Hygiene Certificate
• Certified Hotel Management

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Fluent in a second language: Ability to communicate in a second language is an advantage.
• Experience in a multi-brand hotel environment: Experience managing operations across different hotel brands.

Benefits

• Comprehensive health insurance
• Retirement savings plan with company contribution
• Paid time off and holiday pay
• Professional development opportunities

Company Culture

• Innovation: We encourage creative solutions and innovative thinking.
• Training and Development: We invest in our employees' growth through training programs.
• Sustainability: We are committed to sustainable practices in all our operations.