Customer Support Representative

Job Description

We are seeking a Customer Support Representative to join our Durban office. The ideal candidate will be passionate about helping customers and providing tailored solutions. You will be the first point of contact for our clients, and your role will be vital in ensuring satisfaction and building long-lasting relationships.

Responsibilities

• Respond promptly to customer queries and resolve issues effectively.
• Support customers in understanding product features and benefits.
• Follow up with customers post-interaction to ensure satisfaction.
• Provide feedback on customer trends and issues.
• Engage in continuous learning about the industry and service improvements.

Requirements

Education

• Matric qualification or equivalent
• Degree in Business Administration or related field is preferred

Experience

• 2+ years of experience in customer support

Technical Skills

• CRM Software Proficiency
• Microsoft Office Suite

Soft Skills

• Adaptability
• Teamwork

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Bilingual in English and Afrikaans: Ability to communicate effectively in both languages is a plus.
• Experience with chat support tools: Familiarity with online chat support software.

Benefits

• Comprehensive medical insurance plan
• Retirement savings plan with company match
• Flexible work hours
• Opportunities for career advancement

Company Culture

• Inclusivity: We celebrate diversity and foster an inclusive workplace for all.
• Innovation Driven: We are committed to innovative solutions and encourage creative thinking.
• Community Engagement: We actively contribute to the local community through various outreach programs.