Blackjack Supervisor

Job Description

As a Blackjack Supervisor, you will oversee the operations of the blackjack tables, ensuring compliance with gaming regulations and providing an engaging environment for our guests. You'll be responsible for managing dealers, resolving customer disputes, and upholding the highest standards of service.

Responsibilities

• Ensure smooth operations at the blackjack tables, adhering to all gaming policies.
• Work with the management team to uphold high standards of customer service.
• Conduct regular inspections of tables to maintain cleanliness and organization.
• Facilitate a positive environment for both guests and employees.
• Document incidents and report to management as necessary.

Requirements

Education

• Matric certificate or equivalent
• Relevant qualification in hospitality management is preferred

Experience

• 3+ years experience in gaming operations or supervisory roles

Technical Skills

• Conflict Resolution
• Game Strategy Knowledge

Soft Skills

• Attention to Detail
• Teamwork

Certifications

• Certificate in Gaming Management
• First Aid certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience in event organization for gaming promotions: Skills in planning and executing promotional events to attract guests.
• Customer relationship management skills: A focus on building rapport and lasting relationships with patrons.

Benefits

• Comprehensive health benefits including dental and vision.
• Bonuses based on performance.
• Training and development programs.
• Employee discounts at casino facilities.

Company Culture

• Diversity and Inclusion: We are proud of our diverse workforce and inclusive culture, welcoming individuals from all backgrounds.
• Growth and Development: We provide ongoing development opportunities to help our staff reach their personal and professional goals.
• Community Engagement: We actively participate in community initiatives and partnerships, giving back to the communities we serve.