Restaurant Manager

Job Description

We are seeking a dynamic and experienced Restaurant Manager to oversee our operations in Johannesburg. The ideal candidate will be passionate about the food and hospitality industry, with a proven track record of enhancing customer satisfaction and driving operational success.

Responsibilities

• Develop and implement operational policies and procedures.
• Supervise and manage restaurant staff to ensure effective operations.
• Handle customer complaints and queries in a professional manner.
• Plan and host special events to promote the restaurant.
• Assist in menu planning and food presentation.
• Conduct market research to understand customer preferences.
• Lead staff meetings to discuss operational goals and issues.
• Ensure the restaurant meets all licensing and regulatory requirements.

Requirements

Education

• Bachelor's degree in Business Administration or equivalent
• Previous management training is preferred

Experience

• 5+ years of experience in the hospitality or restaurant industry

Technical Skills

• Cost Control
• Inventory Management

Soft Skills

• Communication
• Problem-solving

Certifications

• ServSafe Certification
• Certified Restaurant Manager (CRM)

Languages

• English: Fluent

Advantageous

• Experience with point-of-sale systems: Proficiency in managing restaurant technology and POS systems.
• Ability to train staff in wine and beverage service: Skills in educating staff on wine pairings and beverage serving techniques.

Benefits

• Health and wellness programs
• Performance-based bonuses and incentives
• Flexible schedules and paid time off
• Employee engagement initiatives and team-building events

Company Culture

• Innovation: We embrace creativity and innovation, encouraging our team to introduce new ideas and concepts.
• Respect for Diversity: We celebrate diversity and inclusion within our workplace, valuing contributions from all backgrounds.
• Continuous Improvement: We promote a culture of learning and growth, supporting our staff with training and development opportunities.