Call Taker

Job Description

We are seeking a dedicated and efficient Call Taker to join our team. The primary responsibility of this role is to handle incoming calls, providing exceptional customer service and resolving queries or issues in a timely manner.

Responsibilities

• Monitor call statistics and contribute to performance metrics.
• Provide feedback on call procedures to help enhance customer experience.
• Assist in the development of training materials for ongoing training initiatives.
• Promote a positive team culture and work collaboratively.
• Utilize CRM software to log and track customer interactions.
• Suggest improvements to streamline processes within the customer service department.

Requirements

Education

• Matric (Grade 12) or equivalent

Experience

• Experience handling high call volumes in a fast-paced environment is a plus.

Technical Skills

• Microsoft Office Suite (Word, Excel, Outlook)
• Basic troubleshooting skills

Soft Skills

• Empathy
• Teamwork

Languages

• English: Fluent
• Afriikaans: Conversational

Advantageous

• Familiarity with the telecommunications industry: Knowledge of industry standards and practices can improve interaction with customers.
• Experience in handling high call volumes: Experience in fast-paced environments can be beneficial.

Benefits

• Comprehensive health coverage
• Flexible work hours
• Annual performance bonuses
• Training and development opportunities
• Employee discounts and perks

Company Culture

• Innovation: We promote a culture of innovation, encouraging our staff to think creatively and propose new ideas.
• Supportive Environment: Our workplace is designed to provide support and cooperation for all employees.
• Employee Wellbeing: We prioritize employee mental and physical wellbeing through various support programs.