Customer Support Representative

Job Description

Join our dynamic customer support team as a Customer Support Representative. You'll be the first point of contact for our clients, assisting them with inquiries and ensuring a smooth customer experience.

Responsibilities

• Handle customer inquiries and complaints in a timely manner.
• Provide accurate product information and support.
• Maintain detailed records of customer interactions.
• Enhance customer experience through effective communication.
• Proactively follow up with customers to ensure satisfaction.

Requirements

Education

• Degree in Business Administration or related field is preferred
• Customer Service Management certification is advantageous

Experience

• 2-3 years of experience in a customer support role

Technical Skills

• CRM Software
• Data Entry

Soft Skills

• Adaptability
• Time Management

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Experience in a helpdesk environment: Prior experience in a helpdesk or call centre setting.
• Bilingual capabilities: Ability to communicate in multiple languages is a plus.

Benefits

• Comprehensive medical and dental cover
• Flexible working hours
• Employee discounts on products
• Support for ongoing education and training

Company Culture

• Team Spirit: Collaboration and support among team members are highly encouraged.
• Work-Life Balance: We value the balance between work commitments and personal life.
• Recognition: We acknowledge and reward the hard work of our team members.