Table Games Manager

Job Description

The Table Games Manager will oversee the operations of the casino's table games department, ensuring that games run smoothly while maintaining a high standard of customer service for all players. This role involves staff management, revenue monitoring, and the implementation of strategies to enhance guest satisfaction.

Responsibilities

• Lead and motivate table games staff to deliver exceptional service.
• Ensure compliance with gaming regulations and company standards.
• Review financial reports and manage game budgets.
• Identify opportunities for improving operational efficiency.
• Coordinate with facilities management to ensure a pristine gaming area.
• Gather feedback from players to inform service improvements.
• Implement best practices in table games management and training.
• Organize team meetings to discuss performance and challenges.
• Conduct performance evaluations and provide constructive feedback.
• Promote a positive team culture focused on guest engagement.

Requirements

Education

• Additional qualifications in Business Administration or Hospitality Management are a plus

Experience

• Proven track record of leadership and management success in a gaming environment

Technical Skills

• Conflict Resolution
• Organizational Skills

Soft Skills

• Interpersonal Skills
• Analytical Thinking

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience in revenue management and optimization: A plus for maximizing profitability in gaming operations.
• Experience in developing training programs for staff: Skills in enhancing team performance through training.

Benefits

• Attractive salary range from R650k - R1.1m per annum
• Performance-based bonuses
• Generous leave policy including annual and sick leave
• Fun and engaging work environment
• Regular staff events and recognition programs

Company Culture

• Commitment to Excellence: We uphold high standards in our gaming operations and customer service.
• Diversity and Inclusion: We value diversity and strive to create an inclusive environment for all team members.
• Continuous Learning and Growth: We encourage ongoing development for our employees through training and support.