Customer Support Representative

Job Description

We are seeking a dedicated Customer Support Representative to join our Durban team. This role involves assisting customers with inquiries, resolving issues, and ensuring a seamless customer experience.

Responsibilities

• Field customer requests and ensure quick resolution.
• Engage with customers to identify and address their needs.
• Provide insights to improve product offerings based on customer feedback.
• Stay informed of product updates and changes.
• Create reports on customer interactions for management review.
• Establish rapport with customers to foster loyalty.
• Participate in team meetings to discuss performance and strategies.
• Assist in the development of customer service policies.
• Help to maintain a positive company image.
• Contribute to improving team efficiency and service quality.

Requirements

Education

• Matriculated or equivalent qualification
• Tertiary qualification in Customer Service or related field is preferred

Experience

• 3+ years of experience in a customer support role

Technical Skills

• Help Desk Software
• Data Entry Skills

Soft Skills

• Interpersonal Skills
• Adaptability

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with customer feedback systems: Knowledge of methods to gather and analyze customer feedback.
• Familiarity with product upselling strategies: Understanding of techniques to enhance customer purchases.

Benefits

• Comprehensive medical aid scheme
• Performance bonuses
• Flexible work hours
• Employee discounts on products

Company Culture

• Supportive Environment: We foster a supportive workplace culture that values employee well-being.
• Continuous Improvement: We promote continuous learning and improvement in our processes.
• Diversity and Inclusion: We celebrate diversity and believe in equal opportunities for all employees.