Hospitality Manager

Job Description

We are seeking a motivated Hospitality Manager to oversee daily operations at our vibrant Durban location. The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a passion for guest satisfaction.

Responsibilities

• Direct daily operations to meet objectives for quality and guest satisfaction.
• Establish and maintain effective communication between departments.
• Evaluate staff performance and implement performance improvement plans.
• Cultivate relationships with guests to foster business and loyalty.
• Oversee inventory management for supplies and equipment.
• Prepare reports for management regarding operations and guest feedback.

Requirements

Education

• Degree in Business Administration or related field
• Management qualification is a plus

Experience

• 5 years of supervisory experience in the hospitality sector

Technical Skills

• Operational Management
• Sales and Marketing

Soft Skills

• Team Work
• Time Management

Certifications

• Food Safety Certification
• Hospitality Management Certification

Languages

• English: Fluent

Advantageous

• Fluency in multiple languages: Ability to communicate in various languages to cater to international guests.
• Experience in revenue management: Proven track record of maximizing revenue through effective pricing strategies.

Benefits

• Comprehensive health and wellness program
• Retirement plan with company contributions
• Flexible work hours
• Staff discounts and incentives

Company Culture

• Team Spirit: We encourage camaraderie and teamwork throughout the organization.
• Innovation: We embrace creativity and innovation to improve our services.
• Sustainability: We are committed to sustainable practices to protect our environment.