Technical Support Engineer

Job Description

We are seeking a dedicated Technical Support Engineer to join our Durban team. The successful candidate will provide exceptional technical support to our clients, ensuring their systems run smoothly and efficiently.

Responsibilities

• Act as the primary contact for technical support requests, ensuring a professional delivery of service.
• Record and track customer issues in the support ticketing system.
• Work collaboratively with cross-functional teams to resolve customer issues.
• Provide feedback to management on recurring issues to improve service quality.
• Engage in continuous learning to keep skills relevant to emerging technologies.

Requirements

Education

• National Diploma in Information Technology or equivalent
• Bachelor's degree preferred

Experience

• Minimum 3 years of experience in a technical support capacity.

Technical Skills

• Remote Support Tools
• Database knowledge

Soft Skills

• Empathy and patience
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Product Knowledge: Familiarity with the company's product suite.
• Scripting or automation skills: Ability to create scripts for automating repetitive tasks.

Benefits

• Comprehensive health insurance
• Performance bonuses
• Employee referral programs
• Access to wellness programs

Company Culture

• Collaboration: Our team collaborates closely to create effective solutions.
• Continuous Improvement: We believe in continuous improvement, providing training and development.
• Diversity: We embrace diversity and welcome input from team members of all backgrounds.