Travel Consultant

Job Description

Join our vibrant team as a Travel Consultant and help our clients explore the world. Your primary duties will involve creating personalized travel itineraries, collaborating with travel suppliers, and providing clients with the best travel options tailored to their needs. This role requires a proactive approach and the ability to think quickly, ensuring all client requests are met, and any issues are promptly resolved. We're seeking individuals with a strong passion for travel and excellent communication skills.

Responsibilities

• Create itineraries that offer a unique travel experience tailored to clients.
• Attend trade shows and travel expos to network and learn about new destinations.
• Develop marketing strategies to attract new clients.
• Evaluate and implement customer feedback to improve service quality.
• Assist in administrative tasks related to accounts and reporting.
• Provide support and guidance during travel emergencies.

Requirements

Education

• Matric or equivalent
• Diploma or degree in Travel and Tourism preferred

Experience

• 3+ years of experience in the travel industry

Technical Skills

• Tourism Management Software
• Online Marketing

Soft Skills

• Customer Service
• Sales Skills

Certifications

• Travel and Tourism Management Certification
• Certified Travel Agent (CTA)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with custom travel planning: Ability to create tailored travel experiences for high-end clients.
• Knowledge of adventure travel opportunities: Expertise in providing recommendations for adventure travel.

Benefits

• Comprehensive health coverage including dental
• Flexible work hours and remote work flexibility
• Paid training and development opportunities
• Employee discounts on travel packages

Company Culture

• Continuous Improvement: We encourage our staff to pursue personal and professional growth through continuous learning.
• Client-Centric Approach: Our focus is always on the client, ensuring top-notch service at every interaction.
• Work-Life Balance: We promote a healthy work-life balance for all employees, offering flexible arrangements.