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Customer Success

Customer Success Manager

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Job Description
We are seeking a dedicated Customer Success Manager to oversee our client relationships in Johannesburg. The ideal candidate will be responsible for ensuring client satisfaction and enhancing user experience through effective communication and support.

Category: Customer Service and Support - Customer Success
Full Time
  • R450,000 - R600,000 / Year
  • R37500 - R50000 / Month

Closing Date: 2025-03-01
Location: Johannesburg
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Job Responsibilities
  • Foster a customer-centric culture within the organization.
  • Develop and maintain comprehensive documentation related to customer interactions.
  • Identify upsell and cross-sell opportunities to drive revenue growth.
  • Participate in strategic planning sessions related to customer success initiatives.
  • Engage in continuous learning to stay updated on industry trends and customer management strategies.
  • Actively resolve conflicts and provide solutions to enhance customer satisfaction.
Job Requirements
  • Bachelor's degree in Business, Marketing, or related field
  • CRM Software Proficient in CRM tools to manage customer relationships.
  • Data Analysis Analytical skills to assess customer data for actionable insights.
  • Communication Exceptional verbal and written communication skills.
  • Problem-solving Strong analytical and critical thinking abilities.
  • English (Fluent)
  • Afrikaans (Basic)
Advantageous
  • Familiarity with Agile methodology: Experience working in Agile teams to foster a collaborative customer-centric approach.
  • Previous leadership experience: Experience in mentoring and guiding junior team members.
Benefits
  • Health insurance contributions
  • Generous leave policy
  • Employee assistance programmes
  • Discounts on company products and services
Company Culture
  • Innovative Environment: We foster an innovative atmosphere where new ideas are welcomed and explored.
  • Employee Recognition: We value and recognize the contributions of our employees regularly.
  • Accountability: Every team member is empowered to take ownership of their work and its impact.
How to Apply
  • Once you have logged in and completed your profile, simply click "Apply Now" to add your application for the Customer Success Manager position and share your profile with the recruiter.
Apply Now
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