Remote Support Technician

Job Description

We are seeking a skilled Remote Support Technician to join our dedicated team in Durban. The ideal candidate will possess a strong technical background and a genuine passion for helping clients resolve their IT issues efficiently.

Responsibilities

• Deliver exceptional customer support through various communication channels.
• Identify and escalate priority issues to the appropriate technical teams.
• Keep accurate records of client interactions and solutions provided.
• Assist in preparing and maintaining user guides and documentation.
• Provide training and support to clients on IT-related queries.
• Monitor and manage support ticket queues to ensure timely resolution.
• Participate in team meetings and contribute to continuous improvement initiatives.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• CompTIA A+ certification is a plus

Experience

• 2+ years of experience in technical support or IT helpdesk

Technical Skills

• Windows OS
• Networking Basics
• Remote Access Tools

Soft Skills

• Communication
• Problem-solving

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Linux systems: Familiarity with managing and troubleshooting Linux-based systems.
• Knowledge of ticketing systems like Jira or Zendesk: Experience using ticketing systems for management of client queries.

Benefits

• Competitive salary and performance bonuses.
• Health and wellness benefits.
• Flexible working hours.
• Opportunities for career advancement.
• Remote work options available.

Company Culture

• Team Collaboration: We promote a supportive and collaborative team environment.
• Innovation: We encourage innovative thinking and new ideas.
• Continuous Improvement: We value personal growth and continuous development of our employees.