Housekeeping Manager

Job Description

Join our team as a Housekeeping Manager, where you will lead and motivate housekeeping staff to ensure that all guest rooms and common areas are impeccably clean and welcoming. Your leadership will directly impact guest experiences at our Cape Town location.

Responsibilities

• Lead the housekeeping team, ensuring efficient daily operations.
• Implement and uphold standard operating procedures for cleanliness and guest service.
• Assist in the hiring and onboarding of new housekeeping staff.
• Respond to guest requests and feedback to enhance their experience.
• Manage maintenance requests related to housekeeping areas.
• Provide reports on staff performance and departmental metrics.

Requirements

Education

• Hospitality Management Diploma or similar qualification
• Additional qualifications in management or customer service are preferred

Experience

• 5+ years in a supervisory role within housekeeping or a related field

Technical Skills

• Inventory Management
• Quality Control

Soft Skills

• Interpersonal Skills
• Flexibility

Languages

• English: Fluent

Advantageous

• Knowledge of green cleaning practices: Experience in implementing eco-friendly cleaning methods and products.
• Experience in training staff on customer service excellence: Background in leading training sessions to enhance guest service skills among housekeeping staff.

Benefits

• Attractive salary with performance bonuses
• Comprehensive health insurance package
• Flexible working hours and a supportive work environment
• Career advancement opportunities within the company

Company Culture

• Respect and Inclusion: We promote a culture of respect and inclusion, valuing diverse perspectives and experiences.
• Innovation in Service: We encourage innovative ideas to enhance our service offerings and improve guest satisfaction.
• Work-Life Balance: We understand the importance of work-life balance and offer flexible work arrangements to support our employees.