Housekeeping Supervisor

Job Description

As a Housekeeping Supervisor, you will play a vital role in delivering exceptional service to our guests in Johannesburg. You will be tasked with supervising housekeeping operations, training staff, managing inventories, and implementing cleaning standards that align with our brand. A strong focus on guest satisfaction and maintaining high cleanliness standards is essential.

Responsibilities

• Lead the housekeeping team in maintaining cleanliness across all areas.
• Monitor the performance of staff, providing feedback and coaching.
• Create and manage cleaning schedules for staff members.
• Ensure proper usage and care of cleaning equipment and chemicals.
• Develop and enforce housekeeping policies and procedures.
• Oversee laundry operations and ensure linen quality.
• Assist in training new hires on cleaning protocols and procedures.
• Conduct quality checks and communicate issues promptly.
• Manage inventory and procurement of housekeeping supplies.
• Promote a positive work environment and team spirit.

Requirements

Education

• Grade 12 / Matric
• Degree in Hospitality or related field preferred

Experience

• Minimum 3 years of experience in housekeeping or hotel management

Technical Skills

• Cleaning Protocols
• Staff Management

Soft Skills

• Teamwork
• Attention to Detail

Advantageous

• Experience with Budgeting: Prior experience in managing departmental budgets is a plus.
• Fluency in multiple languages: Ability to communicate in more than one language is beneficial.

Benefits

• Comprehensive health insurance packages
• Employee discounts on hotel services
• Access to wellness programmes
• Flexible scheduling options

Company Culture

• Guest-Centric Approach: We are dedicated to providing exceptional guest experiences through attentive service.
• Innovation: We embrace innovative approaches to enhance guest services and operational efficiency.
• Diversity and Inclusion: We celebrate diversity and respect all individuals, fostering an inclusive workplace.