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Customer Service

First-Line Supervisors of Office and Administrative Support Workers

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Job Description
As a First-Line Supervisor, you will manage a team of administrative support workers and ensure smooth operation of customer service functions. Your leadership will be key in enhancing team performance and customer satisfaction.

Category: Retail and Consumer Services - Customer Service
Full-time
  • ZAR 15,000 - ZAR 25,000 / Month

Closing Date: 2025-01-04
Location: Johannesburg
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Job Responsibilities
  • Oversee administrative support activities and ensure team productivity.
  • Provide guidance and support for team members facing challenges.
  • Evaluate and improve customer service protocols.
  • Implement staff development initiatives aligned with business goals.
  • Maintain positive relationships with internal and external partners.
  • Assist in the recruitment and onboarding of new staff.
  • Monitor compliance with health and safety regulations.
  • Support departmental budget management.
Job Requirements
  • Matric certificate or equivalent
  • Relevant qualification in Customer Service or Management is an advantage
  • Microsoft Office Suite Proficient in tools like Word, Excel, and PowerPoint.
  • CRM software Experience with managing customer relationships using software solutions.
  • Leadership Skilled in guiding teams and fostering a positive work environment.
  • Communication Strong verbal and written communication skills.
  • Conflict Resolution Ability to effectively address and resolve conflicts.
  • English (Fluent)
  • Afrikaans (Conversational)
Advantageous
  • Additional language proficiency: Fluency in multiple languages to enhance communication with diverse customers.
  • Experience with team-building strategies: Knowledge of techniques to improve team dynamics and performance.
Benefits
  • Health, dental, and vision insurance
  • Performance bonuses based on team results
  • Regular team-building events
  • Access to training and certifications
Company Culture
  • Continuous Improvement: We are committed to training and upskilling our employees to adapt to changes in the industry.
  • Work-Life Balance: We promote a healthy work-life balance to contribute to employee well-being.
  • Empowerment: We empower our team members to take initiative and contribute meaningfully to decision-making.
How to Apply
  • Once you have logged in and completed your profile, simply click "Apply Now" to add your application for the First-Line Supervisors of Office and Administrative Support Workers position and share your profile with the recruiter.
Apply Now
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