Technical Support Engineer

Job Description

We are seeking a Technical Support Engineer to join our technical support team in Johannesburg. The ideal candidate will possess strong problem-solving skills and be responsible for resolving hardware and software issues for our customers. You will work closely with various teams to provide technical support and ensure client satisfaction.

Responsibilities

• Act as a point of contact for customer support queries.
• Analyze and escalate unresolved issues to ensure timely resolution.
• Develop user training materials and documentation.
• Ensure customer satisfaction by providing high-quality service.
• Stay updated with product changes and enhancements.
• Assist in testing new product releases and updates.

Advantageous

• Familiarity with ITIL best practices: Understanding of IT service management and ITIL principles.
• Experience in a customer-facing technical support role: Experience in engaging with customers directly to resolve technical issues.

Benefits

• Health plan with family coverage options.
• Annual performance bonuses based on company success.
• Access to training and certifications.
• Supportive work culture that encourages growth.

Company Culture

• Innovation: We foster a culture of innovation and encourage creative thinking.
• Employee Wellness: We prioritize the well-being of our employees and offer wellness programs.
• Open Communication: We maintain open lines of communication at all levels to facilitate feedback.