Technical Support Specialist

Job Description

We are seeking a Technical Support Specialist to join our vibrant team in Johannesburg. This role is critical in ensuring seamless IT operations and providing top-tier support to our users. The ideal candidate will possess strong troubleshooting skills and a customer-oriented mindset, contributing to overall customer satisfaction.

Responsibilities

• Ensure timely resolution of client support requests.
• Create and manage user accounts and permissions.
• Assist with network configurations and maintenance.
• Participate in on-call rotation for after-hours support.
• Facilitate user training programs and resource materials.
• Actively contribute to team meetings and projects.

Requirements

Education

• Diploma in IT or related field

Experience

• 2+ years of experience in technical support roles

Technical Skills

• Troubleshooting Skills
• Customer Service Software

Soft Skills

• Teamwork
• Analytical Thinking

Languages

• English: Fluent

Advantageous

• Networking Certification: Cisco or CompTIA Network+ certification desirable.
• Experience with cloud technologies: Familiar with cloud solutions like AWS or Azure.

Benefits

• Comprehensive medical aid coverage
• Retirement savings plan with company matching
• Career growth opportunities
• Employee discounts and perks

Company Culture

• Customer Focus: Our primary goal is to provide outstanding service to our customers.
• Adaptability: We are agile and can adapt to the ever-changing tech landscape.
• Inclusivity: A thriving workplace where diverse voices contribute to our success.