Hospitality Operations Lead

Job Description

We are seeking a dynamic Hospitality Operations Lead to oversee our Cape Town property. The ideal candidate will be responsible for managing daily operations, ensuring high standards of service, and leading a passionate team. You will play a critical role in enhancing guest satisfaction and optimizing operational efficiency.

Responsibilities

• Lead the operations team to ensure smooth daily hotel functions.
• Develop training programs to enhance guest service quality.
• Create a budget plan and manage expenses to maximize profitability.
• Coordinate special events and tailor services to meet guest expectations.
• Establish and monitor key performance indicators for all departments.
• Maintain strong relationships with suppliers and vendors.
• Guide staff in the execution of service excellence strategies.
• Respond to guest reviews and manage online reputation.
• Execute strategies for staff retention and satisfaction.
• Collaborate with senior management to drive hotel goals.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• Master's degree in Business Administration is a plus

Experience

• 5+ years in senior hotel management roles

Technical Skills

• Financial Analysis
• Guest Relations Management

Soft Skills

• Strategic Thinking
• Conflict Resolution

Certifications

• Certified Hotel Administrator (CHA)
• Food Safety Certification

Languages

• English: Fluent
• Zulu: Intermediate

Advantageous

• Proficiency in property management software: Experience with software solutions like Opera or RoomMaster.
• Experience in revenue management strategies: Knowledge of pricing and distribution strategies to optimize revenue.

Benefits

• Pension fund contributions
• Paid annual leave and sick leave
• Travel incentives and allowances
• Training and development programs

Company Culture

• Diversity and Inclusion: We embrace diversity and promote an inclusive culture within our team.
• Continuous Improvement: We support personal and professional growth through continuous learning.
• Guest Centricity: Our guests are at the heart of everything we do, and we aim to exceed their expectations.