Hospitality Manager

Job Description

We're on the hunt for a dynamic Hospitality Manager to lead our team in Port Elizabeth. The ideal candidate will have a passion for customer service, excellent leadership skills, and a solid background in hotel operations. You will oversee daily operations, ensure exceptional guest experiences, and manage staff effectively.

Responsibilities

• Create a welcoming and hospitable environment for guests.
• Lead the front-of-house team to deliver exceptional service.
• Monitor guest feedback and implement improvements.
• Work closely with the marketing team to enhance the hotel’s presence.
• Manage budgets and optimize revenue channels.
• Foster teamwork and collaboration among departments.
• Track and report on operational performance metrics.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• Postgraduate diploma in Hotel Management is preferred

Experience

• 5+ years in a managerial role within the hospitality sector

Technical Skills

• Operational Strategy
• Marketing Knowledge

Soft Skills

• Problem-solving
• Team Leadership

Certifications

• Certified Hospitality Supervisor (CHS)

Languages

• English: Fluent
• Xhosa: Basic

Advantageous

• Knowledge of local tourism trends: Understanding of the local market dynamics and customer preferences.
• Experience in event planning and coordination: Skills in organizing events and managing bookings effectively.

Benefits

• Comprehensive health insurance coverage
• Performance-related bonuses and incentives
• Clear career progression opportunities
• Flexible working arrangements

Company Culture

• Respect: Our culture is built on respect for diverse backgrounds and experiences.
• Growth: We believe in investing in our employees’ growth and development through continuous training.
• Community Engagement: We actively engage with the local community and support initiatives that make a positive impact.