Retail Manager

Job Description

We are looking for a passionate and results-driven Retail Manager to lead our store in Durban. The ideal candidate should have extensive experience in retail management, a knack for motivating teams, and a strong commitment to delivering outstanding customer service.

Responsibilities

• Lead and manage the retail team to drive performance and sales.
• Establish and maintain effective relationships with customers.
• Monitor inventory management to minimize shrinkage.
• Create and maintain staff schedules and ensure adequate coverage.
• Conduct regular team meetings to share updates and targets.
• Implement merchandising standards to optimize product display.
• Develop promotional materials and coordinate marketing efforts.
• Evaluate team performance and provide feedback.
• Work closely with suppliers to negotiate pricing and terms.
• Develop strategies for improving customer retention and satisfaction.

Requirements

Education

• Diploma in Retail Management, Business Administration or related field
• Bachelor's degree preferred

Experience

• 5+ years of experience in retail management.

Technical Skills

• Sales Strategy Development
• Team Leadership
• Inventory Management
• Customer Service Excellence

Soft Skills

• Communication
• Problem-Solving
• Analytical Thinking

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with Retail Software: Proficiency in using retail management software is advantageous.
• Knowledge of Visual Merchandising: Experience with visual merchandising to enhance product displays.

Benefits

• Competitive salary with performance bonuses
• Comprehensive health and wellness benefits
• Opportunities for professional development
• Employee discounts on products

Company Culture

• Team Collaboration: We emphasize teamwork, ensuring every voice is heard and valued.
• Inclusivity: We foster an inclusive environment that reflects our diverse customer base.
• Continuous Improvement: We are committed to ongoing learning and professional growth.