E-commerce Manager

Job Description

We are seeking an experienced E-commerce Manager to oversee our online operations in Durban. The ideal candidate will be responsible for driving sales, improving customer engagement, and optimizing our e-commerce platforms. You will lead a team focused on implementing cutting-edge strategies to enhance our online presence and boost revenue.

Responsibilities

• Drive website traffic and conversion through effective marketing strategies.
• Coordinate product launches and online promotions.
• Conduct market research to identify new opportunities.
• Optimize the user experience on the e-commerce platform.
• Ensure compliance with legal and regulatory requirements.
• Develop and manage budgets for e-commerce activities.
• Train and mentor team members on best practices.
• Collaborate with IT to resolve technical issues related to the e-commerce platform.
• Create and maintain reports on sales and marketing effectiveness.
• Engage with customers through social media and online forums.

Requirements

Education

• Bachelor's degree in Marketing, Business or a related field
• Master's degree is a plus

Experience

• 5+ years of experience in e-commerce or online marketing management

Technical Skills

• E-commerce Platforms (Shopify, WooCommerce)
• Google Analytics

Soft Skills

• Leadership
• Communication

Certifications

• Google Ads Certification
• Certified E-commerce Professional (CEP)

Languages

• English: Fluent

Advantageous

• Proficiency in SEO best practices: Experience in optimizing web presence for search engines.
• Familiarity with email marketing tools like MailChimp: Able to create effective email campaigns to engage users.

Benefits

• Competitive salary and performance bonuses
• Flexible working hours and remote work options
• Health and wellness benefits
• Opportunities for professional development

Company Culture

• Innovation: We believe in fostering innovation and creativity in every project.
• Team Spirit: Collaboration and team spirit define our work environment.
• Inclusivity: We are committed to building a diverse and inclusive workplace.