Retail Operations Manager

Job Description

We are in search of an experienced Retail Operations Manager to oversee our store operations and provide strategic direction. The ideal candidate will have extensive knowledge of retail management and a proven track record in boosting sales and customer satisfaction.

Responsibilities

• Oversee day-to-day store operations and customer service standards.
• Lead the team in achieving sales targets through effective coaching.
• Monitor inventory levels and implement controls to reduce shrinkage.
• Conduct staff training sessions on sales techniques and customer engagement.
• Evaluate operational performance and suggest improvements.
• Coordinate with upper management for strategic initiatives.
• Ensure adherence to company policies and procedures.
• Foster a positive team environment to enhance employee satisfaction.
• Utilize data analytics to track customer preferences and trends.
• Engage in community outreach to boost brand visibility.

Requirements

Education

• Bachelor's degree in Retail Management or Business
• MBA is preferred

Experience

• 5+ years of experience in retail operations

Technical Skills

• Data-driven Decision Making
• CRM Software

Soft Skills

• Team Management
• Conflict Resolution

Certifications

• Retail Management Certification
• Project Management Professional (PMP)

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Proficiency in Retail Software: Hands-on experience with ERP systems and retail management software.
• Experience in Customer Experience Strategies: Knowledge of enhancing customer satisfaction and loyalty programs.

Benefits

• Above-average health benefits
• Flexible working conditions
• Generous employee discount
• Paid time off and holidays

Company Culture

• Customer-Centric Approach: We prioritize our customers in everything we do and aim to exceed their expectations.
• Team Spirit: We foster a team-oriented environment where everyone's contributions are valued.
• Continuous Improvement: We are committed to ongoing learning and optimizing our operations.