Customer Support Representative

Job Description

We are currently seeking a Customer Support Representative to join our team in Centurion. The ideal candidate will possess excellent communication skills and a strong desire to assist customers with their inquiries and concerns. You will be the first point of contact for our customers, providing them with the help they need in a timely and professional manner. You will play a key role in enhancing the customer experience and ensuring satisfaction.

Responsibilities

• Manage customer accounts and ensure accurate data entry.
• Conduct follow-up calls to ensure resolution of issues.
• Provide training to new team members on customer service protocols.
• Assist in developing customer support documentation.
• Stay updated on product knowledge and process changes.

Requirements

Education

• Matric (Grade 12) or equivalent qualification
• Diploma in Business Administration or related field is preferred

Experience

• 2+ years of experience in a customer service environment

Technical Skills

• Help Desk Software
• Data Entry

Soft Skills

• Interpersonal Skills
• Conflict Resolution

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Knowledge of customer service best practices: Understanding of effective customer service methodologies.
• Ability to work flexible hours: Willingness to adapt to the company's needs including weekends.

Benefits

• Customizable benefits plan for employees
• Employee discounts on products and services
• Company-sponsored team-building activities
• Flexible work schedules

Company Culture

• Integrity: We uphold the highest standards of integrity in our interactions and business practices.
• Innovation: We foster an environment where creative solutions are encouraged and celebrated.
• Diversity: We value diverse perspectives and experiences, enhancing our company culture.