Hospitality Manager

Job Description

We are seeking a motivated Hospitality Manager to oversee operations at our renowned hotel in Port Elizabeth. The ideal candidate will have experience in managing hotel staff, ensuring top-notch guest services, and maintaining hotel standards. You will play a key role in managing daily operations and enhancing guest experiences.

Responsibilities

• Manage all aspects of hotel operations to maximize revenue and guest satisfaction.
• Supervise staff training, evaluation, and performance management.
• Manage financial reports and budgets to enhance profitability.
• Create strategies to improve guest satisfaction and retention.
• Ensure a safe and secure environment for guests and staff.
• Resolve customer issues effectively and maintain a positive hotel image.
• Collaborate with marketing to promote hotel services and packages.
• Conduct regular inspections and audits of hotel facilities.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• Relevant certifications are advantageous

Experience

• 3+ years of experience in hotel management or related field

Technical Skills

• Leadership
• Budget Management
• Customer Service

Soft Skills

• Effective Communication
• Problem-solving

Certifications

• Certified Hospitality Manager (CHM)
• First Aid Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with hotel management software: Familiarity with property management systems and booking software.
• Strong marketing skills: Ability to develop promotional strategies to attract guests.

Benefits

• Competitive salary and performance bonuses
• Health and wellness benefits
• Employee discounts on hotel services
• Opportunities for professional development

Company Culture

• Team Spirit: We promote a collaborative environment where every team member is valued.
• Diversity and Inclusion: A diverse workforce is a source of strength and innovation for us.
• Customer-centric Approach: We strive to exceed guest expectations in every aspect of our service.