Hospitality Manager

Job Description

We are seeking an experienced Hospitality Manager to lead our hotel operations in Plettenberg Bay. The ideal candidate will possess strong leadership skills, a passion for customer service, and an ability to drive business results. You will oversee daily operations, manage staff, and ensure guest satisfaction.

Responsibilities

• Direct all hotel operations, including front desk, housekeeping, and food services.
• Ensure adherence to local health and safety regulations.
• Enhance guest satisfaction through outstanding service.
• Collaborate with the marketing team to develop strategies.
• Prepare reports on hotel performance and guest satisfaction.
• Oversee recruitment, training, and performance assessment of staff.
• Manage the hotel budget, ensuring profitability and minimizing costs.

Requirements

Education

• Diploma in Hospitality Management or a related field

Experience

• 3+ years of hospitality management experience

Technical Skills

• Operational Management
• Sales Techniques

Soft Skills

• Leadership
• Negotiation

Certifications

• Food Safety Certification

Languages

• Afrikaans: Fluent
• English: Fluent

Advantageous

• Multilingual abilities: Proficiency in multiple languages for better guest relations.
• Experience in luxury hospitality: Background in managing upscale hotels or resorts.

Benefits

• Flexible working hours
• Pension contributions
• Discounted hotel stays for employees
• Travel opportunities within the company

Company Culture

• Passion for Hospitality: Our staff is passionate about delivering hospitality excellence and creating memorable guest experiences.
• Supportive Environment: We foster a supportive workplace where employee well-being is prioritized.
• Innovation: We value innovation and creativity in our approach to hospitality.