IT Support Technician

Job Description

As an IT Support Technician, you will play a pivotal role in managing IT support tickets, troubleshooting hardware and software problems, and providing exceptional customer service to our users. If you thrive in a fast-paced environment and have a knack for technology, we want you on our team!

Responsibilities

• Evaluate and implement new technologies to improve IT support.
• Work closely with other IT team members to enhance systems and services.
• Act as a point of contact for issues related to network connectivity.
• Provide remote support to users when required.
• Assist in developing training materials for IT processes.
• Troubleshoot and resolve software incompatibility issues.
• Engage in continuous learning to keep up to date with IT trends.

Requirements

Education

• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified)

Experience

• 3+ years of experience in providing IT support

Technical Skills

• Linux
• Remote Support Tools

Soft Skills

• Analytical Skills
• Adaptability

Languages

• English: Fluent
• isiXhosa: Basic

Advantageous

• Experience managing mobile devices: Understanding of mobile device management solutions and practices.
• Familiarity with cloud services (e.g., AWS, Azure): Experience with cloud platforms and services.

Benefits

• Comprehensive medical aid
• Retirement fund contributions
• Training and certification reimbursements
• Annual performance reviews with salary increases

Company Culture

• Continuous Improvement: We strive for continuous improvement in everything we do, encouraging feedback and learning.
• Diversity and Inclusion: We promote a diverse and inclusive workplace where every voice is heard and valued.
• Work-Life Balance: We understand the importance of work-life balance and support our team in achieving it.