Retail Manager

Job Description

We are seeking a dynamic and experienced Retail Manager to oversee our Johannesburg store. The ideal candidate will be responsible for driving sales, managing staff, and enhancing the overall customer experience. This role requires strong leadership skills and a keen understanding of retail operations.

Responsibilities

• Directly supervise all store staff and sales activities.
• Review and assess store processes to improve efficiency.
• Implement promotional activities to drive sales.
• Analyze market trends to identify business opportunities.
• Ensure adherence to health and safety regulations.
• Conduct regular audits to maintain inventory accuracy.
• Engage with the local community to enhance brand presence.
• Manage conflict resolution within the team effectively.

Requirements

Education

• Bachelor's degree in Retail Management or related field
• Relevant certifications in Retail or Customer Service are preferred

Experience

• 5+ years of experience in retail operations

Technical Skills

• Visual Merchandising
• Customer Relationship Management (CRM)

Soft Skills

• Communication
• Problem-solving

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Knowledge of current retail trends: Staying updated on industry trends and customer preferences.
• Strong analytical skills: Ability to analyze sales data and develop actionable insights.

Benefits

• Comprehensive health insurance plans
• Retirement savings plan with employer match
• Flexible schedule
• Ongoing professional development opportunities

Company Culture

• Customer Focus: Our customers are at the heart of everything we do, and we strive to exceed their expectations.
• Growth Mindset: We promote a culture of learning where employees are encouraged to develop their skills.
• Respect and Integrity: We operate with integrity and respect towards our customers and each other.