Lodging Managers

Job Description

As a Boardinghouse Keeper, you will oversee the daily operations of our boardinghouses, ensuring a warm, welcoming, and well-maintained environment for our guests. You will be the face of our hospitality team, delivering exceptional customer service and leading a dedicated staff to cater to all our residents' needs.

Responsibilities

• Oversee all aspects of guest service, ensuring outstanding customer experiences.
• Maintain accurate records of financial transactions and guest interactions.
• Create staff schedules and manage employee performance.
• Promote the boardinghouse and improve guest satisfaction through regular feedback collection.
• Coordinate maintenance work with external contractors when necessary.
• Assist with marketing efforts to attract new residents.
• Conduct regular inspections of the property to ensure compliance with safety and operational standards.

Requirements

Education

• Matric certificate
• Bachelor's degree in Hospitality Management preferred

Experience

• 3+ years of experience in hospitality management or guest services

Technical Skills

• Property Management Software
• Budget Management

Soft Skills

• Team Management
• Conflict Resolution

Certifications

• Hospitality Management certification
• CPR and First Aid certification

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Knowledge of local regulations: Understanding of hospitality regulations in South Africa.
• Emergency Management Training: Experience in managing crisis situations effectively.

Benefits

• Comprehensive health benefits
• Paid time off including public holidays
• Training and personal growth opportunities
• Employee discounts on accommodation

Company Culture

• Continuous Improvement: We believe in ongoing training and self-improvement for all team members.
• Employee Recognition: We celebrate the achievements of our staff and reward excellence.
• Diversity and Inclusion: We strive to have a diverse workforce and ensure every voice is heard.