Hospitality Manager

Job Description

We are searching for a Hospitality Manager who is passionate about delivering exceptional guest experiences and leading a dedicated team. The ideal candidate will have hands-on experience in hotel operations and will play a key role in managing daily activities to ensure the highest standards of service.

Responsibilities

• Create a welcoming environment for guests, ensuring all staff uphold the hotel's standards.
• Handle budgeting and financial management aspects of the hotel.
• Evaluate guest reviews and feedback for continuous improvement.
• Train and mentor team members to enhance their career paths within the hospitality industry.

Requirements

Education

• Bachelor's or Master's degree in Hospitality or Business Management
• Additional certifications in Hotel Management are preferred

Experience

• At least 7 years of experience in hospitality, with 3 years in management

Technical Skills

• Customer Service
• Crisis Management

Soft Skills

• Team Management
• Negotiation

Certifications

• Accredited Hospitality Manager (AHM)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Event planning experience: Experience in organizing and managing hotel events or conferences.
• Multilingual skills: Ability to converse in multiple languages for guest engagement.

Benefits

• Comprehensive health coverage including dental and vision
• Retirement savings plan
• Flexible working hours and vacation policies
• Staff training and career advancement opportunities

Company Culture

• Employee Engagement: We foster an environment where employees feel valued and engaged.
• Innovation: Encouraging creativity and innovation to enhance guest experiences.
• Growth and Development: Our team members are given ample opportunities to grow and develop their skills.