Retail Manager

Cape Town FULL TIME R20,833 - R29,167 / Month
(R250,000 - R350,000 / Year)

Job Description

Join our team as a Retail Manager in Cape Town, where you'll be responsible for managing daily operations, driving sales performance, and creating a welcoming shopping atmosphere. Exceptional leadership and customer engagement skills are key in this role.

Responsibilities

  • Lead all aspects of retail operations and staff management.
  • Formulate strategies to maximize sales and enhance customer experience.
  • Train and develop staff to deliver outstanding customer service.
  • Oversee inventory management and control shrinkage.
  • Monitor store KPIs and take corrective actions when needed.
  • Coordinate with marketing for promotional events and campaigns.
  • Evaluate staff performance and provide constructive feedback.
  • Resolve customer issues promptly to maintain satisfaction.
  • Prepare weekly schedules to ensure optimal staffing levels.
  • Maintain compliance with health and safety regulations.

Requirements

Education
  • Bachelor's degree in Retail Management or relevant field
  • A diploma in Customer Service Management is preferred
Experience
  • 4+ years of retail management experience
Technical Skills
  • Customer Relationship Management
  • Inventory Control
Soft Skills
  • Problem-solving
  • Teamwork
Languages
  • English: Fluent
  • Zulu: Conversational

Advantageous

  • Familiarity with customer loyalty programs: Experience in developing and managing customer loyalty initiatives to retain clients.
  • Proficiency in retail management software: Experience with software applications for inventory and sales management.

Benefits

  • Attractive remuneration and performance bonuses
  • Comprehensive medical aid plan
  • Generous staff discounts
  • Ongoing professional development programs

Company Culture

  • Innovation: We embrace innovation and encourage creative solutions to meet retail challenges.
  • Open Communication: We promote transparency and open communication at all levels.
  • Diversity and Inclusion: We strive to create a welcoming environment for all employees, valuing diverse perspectives.
Status: Closed