Technical Support Engineer

Job Description

We are looking for a Technical Support Engineer to join our Pretoria team. In this role, you will be the first point of contact for our customers, providing exceptional troubleshooting and technical assistance. You will help resolve various technical issues while ensuring customer satisfaction and fostering strong customer relationships. If you have a passion for technology and enjoy helping others, we want to hear from you!

Responsibilities

• Deliver exceptional customer service through various channels, ensuring customer satisfaction.
• Troubleshoot software and hardware problems efficiently while maintaining a positive attitude.
• Provide technical training and support to clients and team members.
• Coordinate with cross-functional teams to address and resolve issues effectively.
• Ensure all issues are resolved in accordance with service level agreements (SLAs).
• Track and analyze issues to identify trends and recommend improvements.
• Contribute to team goals and objectives through personal performance.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• IT certifications will be beneficial

Experience

• 4+ years of experience in a related role

Technical Skills

• Technical Support
• Remote Support Tools

Soft Skills

• Customer Service
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of ITIL best practices: Understanding of ITIL methodology and its application in support operations.

Benefits

• Comprehensive health insurance with dental and vision coverage
• Retirement saving options with company matching
• Flexible work arrangements to promote work-life balance
• Employee development programs and training

Company Culture

• Empowerment: We empower our employees to take initiative and make impactful decisions.
• Continuous Improvement: We believe in continuous improvement and welcome feedback from our team.